Terms of service

Welcome to L U N A!

The terms “we,” “us,” and “our” refer to L U N A. L U N A operates this shop and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). L U N A is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting or using our Services or interacting with our Services, you agree to these Terms of Service and our Privacy Policy, available at:

https://lunasaysso.com/policies/privacy-policy

If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow your minor dependents to use the Services on devices that you own, purchase, or manage.

In order to use the Services, including accessing or browsing our online store or purchasing products and services offered by us, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online store. However, please note that the colors or appearance of products may differ from how they appear on your screen depending on the type of device you use and its settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will exactly correspond to images or representations displayed in our online store.

All product descriptions may be changed at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

L U N A reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until L U N A confirms acceptance.

We must receive and process your payment before your order can be accepted.

Please review your order carefully before submitting it. Because our products are made to order, cancellation or modification requests may no longer be possible once production has begun.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided at the time the order was made.

Returns, replacements, and refunds are subject to our Refund Policy:

https://lunasaysso.com/policies/refund-policy

You represent and warrant that your purchases are intended for your personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without prior notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the email confirming your order.

Unless expressly stated otherwise, listed prices do not include applicable taxes, shipping costs, handling fees, customs duties, or import charges.

Prices shown in our online store may differ from prices available through third-party channels or promotional campaigns.

We may from time to time offer promotions relating to our Services that affect pricing and that are subject to separate terms and conditions. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account information and other details, including your email address and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

the payment information you provide is true, correct, and complete;
you are duly authorized to use the payment method provided;
charges incurred by you will be honored by the applicable payment provider; and
you will pay all charges incurred by you at the posted prices, including applicable shipping charges and taxes, if any.

SECTION 5 – SHIPPING AND DELIVERY

Our products are made to order and require production before shipment.

Production and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete shipping information, high-volume periods, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional information regarding processing times, shipping methods, estimated delivery times, tracking, and free-shipping eligibility is available in our Shipping Policy:

https://lunasaysso.com/policies/shipping-policy

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services may include trademarks, brand elements, text, displays, images, graphics, product photographs, videos, audio files, website designs, layouts, and other content owned by L U N A, its licensors, service providers, or other respective rights holders.

Certain products and designs offered through L U N A may include a combination of original graphic elements, typography, layouts, illustrations, phrases, and other creative components.

L U N A claims rights only in the original elements created by or for L U N A, to the extent such rights exist under applicable law.

Any third-party names, characters, images, trademarks, logos, or other intellectual property that may appear in connection with our products remain the property of their respective owners. Their appearance does not transfer ownership of those elements to L U N A.

Nothing in these Terms should be interpreted as claiming ownership of intellectual property belonging to third parties.

The names, logos, product and service names, designs, slogans, and other brand elements associated with L U N A may be owned by L U N A, licensed to L U N A, or otherwise used as permitted under applicable circumstances.

These elements may be protected by applicable intellectual property laws.

The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify.

All other names, logos, product and service names, designs, characters, and slogans appearing through the Services remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services.

We do not monitor these tools and have no control over or input into them.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools to the extent permitted by applicable law.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms on which the relevant third-party provider makes such tools available.

We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms.

SECTION 8 – EXTERNAL LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you access.

If you leave the Services to access third-party materials or websites, you do so at your own discretion.

We are not responsible for harm or damages related to your access to external websites or your purchase or use of products, services, resources, or content available through such websites to the extent permitted by applicable law.

Please review carefully the third party’s policies and practices before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

L U N A is powered by Shopify, which enables us to provide the Services to you.

However, all sales and purchases that you make in our store are made directly with L U N A.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and L U N A, including any injury, damage, or loss resulting from products and services purchased.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising directly from purchases and transactions between you and L U N A.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here:

https://lunasaysso.com/policies/privacy-policy

Certain personal information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information that you submit through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than your country of residence in order to provide the Services.

For additional information regarding how personal information is processed, please review our Privacy Policy.

SECTION 11 – FEEDBACK

If you send, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes related to operating, improving, and promoting the Services, to the extent permitted by applicable law.

You represent that:

you own or otherwise control all rights in and to the Feedback you provide;
you have disclosed any compensation or incentives received in connection with the Feedback; and
your Feedback complies with these Terms.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, defamatory, obscene, infringing, or otherwise inappropriate.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of Feedback.

You are responsible for the Feedback you provide and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate, including after an order has been submitted, subject to applicable law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate international, federal, state, provincial, or local laws, regulations, rules, or ordinances;

(d) to harass, abuse, threaten, defame, intimidate, or harm another person;

(e) to submit false or misleading information;

(f) to send advertising or promotional material such as junk mail, chain letters, or spam without authorization;

(g) to impersonate another individual or entity;

(h) to upload or transmit viruses, malware, or harmful code;

(i) to improperly collect or track the personal information of others;

(j) to interfere with, circumvent, manipulate, or compromise security features of the Services; or

(k) to otherwise use the Services in a way that may harm L U N A, Shopify, other users, or third parties.

We reserve the right to suspend or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 14 – AGENTS

This section applies if you use, allow, enable, or cause the use of software or services that act autonomously or semi-autonomously on behalf of a person or entity (“Agents”) to access or interact with the Services.

Agents must comply with applicable technical and security requirements and may not conceal their automated nature, circumvent security measures, bypass CAPTCHAs, or interfere with measures designed to distinguish automated access from human access.

We may restrict or prohibit Agent access to the Services.

SECTION 15 – TERMINATION

We may suspend or terminate this agreement or your access to the Services, or any portion thereof, where permitted by applicable law.

You will remain responsible for amounts properly due up to and including the effective date of termination.

Provisions that by their nature should survive termination will remain in effect, including provisions regarding Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided on or through the Services is for general informational purposes.

To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided “as is” and “as available,” except where expressly stated otherwise.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not permit certain limitations or exclusions of warranties. Where such laws apply, these provisions will apply only to the maximum extent permitted by law.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, L U N A and its partners, employees, agents, contractors, service providers, licensors, Shopify, and Shopify affiliates shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the Services or products purchased through the Services.

This may include lost profits, lost revenue, lost savings, loss of data, or replacement costs.

Nothing in this section limits or excludes liability that cannot legally be limited or excluded under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless L U N A, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising out of:

your material breach of these Terms;
your violation of applicable law;
your violation of the rights of a third party; or
misuse of the Services.

We will provide reasonable notice of any claim where required and may participate in or control the defense of such claim as permitted by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion shall be considered severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our policies and any other operating rules posted through the Services, constitute the agreement between you and us regarding your use of the Services.

They supersede prior communications or agreements concerning the same subject matter.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer these Terms and our rights and obligations as permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services shall be governed by the laws applicable to L U N A in its place of establishment, without limiting any mandatory consumer protection rights that may apply in the customer’s jurisdiction.

Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived or restricted under applicable law.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of the provisions.

SECTION 24 – CHANGES TO THESE TERMS

The most current version of these Terms of Service may be reviewed at any time on this page.

We reserve the right to update, change, or replace portions of these Terms by posting revisions to our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services following the effective date of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.