Refund policy

Returns & Refunds

At L U N A, every item is made to order especially for you. Because our products are produced on demand, we generally do not accept returns or exchanges due to incorrect size or color selection, or a change of mind.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at lunateeshop@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

If your claim is approved, we will arrange a replacement or refund at no additional cost to you. In most cases, damaged or defective items do not need to be returned.

Please review the product description and size guide carefully before placing your order. Because each item is made specifically for your order, we cannot offer refunds or exchanges for incorrect size or color selection.

Order cancellations

Orders enter production shortly after they are placed. If you need to request a cancellation or change, please contact us as soon as possible. Once an order has entered production, we may not be able to cancel or modify it.

For any questions regarding your order, contact us at lunateeshop@gmail.com